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Dear Ms.Phan We appreciate your suggestions and comprehend your issues. We take these issues critically and attempt to offer a transparent and responsible service.Pertaining to your situation is on September Year of 2021 and has actually been closed for over two yrs. We've got cautiously examined the small print:We didn't recognized any loss of the guitar as outlined; nonetheless, we did identify that customs placed the item on maintain because of a big variation in declared values.

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